DEROSSI AMBULANCE CENTER

"My teams needed a radically different approach to training"

CONTEXT

The DEROSSI Ambulance Group is one of France’s leading players, dedicated to serving others. Unfortunately, despite our noble values, the working environment for ambulance drivers is unacceptably anxiety-provoking and dangerous.

The health crisis of 2019 has given rise to dangerous and unpredictable patient behavior.

GOALS OF THE TASK

The Group has decided to implement an ambitious and unprecedented training program. It will aim to :

  • Providing the tools to manage driving in emergency situations.
  • Giving the tools to manage dangerous conflict situations.

ACTION PLAN AND METHOD

The trainees were accompanied during their ELITE training course by crisis management professionals, with the presence of Special Forces military personnel.

They were then able to learn about different emergency situations with their vehicles in the presence of a racing driver during the PISTE training course.

The courses took place in the field under real conditions.

RESULTS

A better understanding of their vehicle and how to behave in traffic.

A better understanding of patients.

Improved self-confidence and team spirit in the field.

The discovery and use of tools to manage dangerous human situations.

THE BENEFITS OF THE INTERVENTION

ACCOMPANYING

Tools and training tailored to the day-to-day needs of ambulance drivers

MONITORING

Intervention spread out over time to remain available for trainees and post-training debriefings

COLLABORATION

An immersion in the profession of ambulance driver to build the program as accurately as possible.