MAG2 – Listening and empathy

  • Public : Managers, sales directors, sales managers, department heads
  • Price : €5200 excluding VAT for a group of up to 10 people
  • Access time : 2 weeks
  • Accessible for people with reduced mobility
  • Prerequisites : None.
  • Duration: 4 days (28 hours)
  • Updated on : 30/01/2023

– Develop your listening skills for better empathy.
– Be an active listener.
– Be proactive in managing other people’s feelings and emotions
– Clearly define your approach and relationship strategy with your interlocutor.

Mobilized skills
– Developing empathy to build social skills.

Evaluation methods
– Trainee positioning at the start of the course.
– Trainee assessment using the following methods: On-the-spot assessment, quizzes and role-plays.
– Follow-up and support for trainees throughout the course, using the following methods: quizzes and MCQs.

Methods employed
– Knowledge transfer: Videos, comprehensive training aids.
– Co-construction between participants: group discussions, case studies, individual quizzes.
– Immersion: trainee situations, observations and debriefings, optimization of actions, corrective action, demonstration.

DAY 1 : How to listen

  • The importance of listening in communication.
  • Working on your presence.
  • Getting rid of obstacles to listening.
  • Distance in the relationship.
  • Verbal and non-verbal reformulation.


Practice :

  • Situational exercises.

DAY 2 : How to develop empathy

  • Understand yourself to better understand the other person.
  • Stop focusing on yourself to better focus on the other person.
  • Managing emotions to understand those of others.
  • Complicated emotional situations, aggressiveness, emotionality and manipulation.
  • The different types of needs, with an in-depth look at motivations.


Practice :

  • Situational exercises.

DAY 3 : Empathy field training

  • Work on foot with horses to easily capture non-verbal language.
  • Why horses.
  • Decipher signals, interpret and react to them.
  • Build your own proactive mode so you don’t have to react.



  • Progress with the animal on situations with increasing difficulty.

DAY 4 : Field training, bringing empathy and emotion management closer together

  • Fine identification of emotions through situations with the horse.
  • Managing emotions and focusing on the animal’s emotions.
  • Variations of rhythm and changing environment.
  • Individual comfort zones.
  • Emotional intelligence, bringing emotions and empathy closer together.
  • Finding solutions together, unselfishly through empathy.
  • How to stimulate your interlocutor and take the first step towards developing your interpersonal skills and the F3 training course in management and leadership.


Practice :

  • Practical exercises with the animal.