MAG1 – AWARENESS AND MANAGEMENT OF EMOTIONS

  • Public : Managers, sales directors, sales managers, department heads
  • Price : €5200 excluding VAT for a group of up to 10 people
  • Access time : 2 weeks
  • Accessible for people with reduced mobility
  • Prerequisites : None.
  • Duration : 4 days (28 hours)
  • contact@azimutpartners.fr
  • Updated on : 30/01/2023
GOALS

– Understand the mechanism of emotions and how they influence our actions
– Manage your emotions and those of your interlocutor in order to develop empathy and interpersonal skills according to the emotional intelligence process described by D.GOLEMAN

Mobilized skills
Know how to manage all the situations inherent in managing emotions (stress management, crisis situations, optimizing first contact, improving empathy and leadership, understanding and responding to needs – staff, employees, customers).

Evaluation methods
– Trainee positioning at the start of the course
– Trainee assessment using the following methods: On-the-spot assessment, quizzes and role-plays
– Follow-up and support for trainees throughout the course, using the following methods: quizzes and MCQs

Methods employed
– Knowledge transfer: Videos, comprehensive training aids
– Co-construction between participants: group discussions, case studies, individual quizzes
– Immersion: trainee situations, observations and debriefings, optimization of actions, corrective action, demonstration

DAY 1 : Detailed understanding of the mechanism of different emotions

  • Emotions and physiology, thermographic camera analysis
  • Emotions and feelings, physiological manifestations
  • The chemistry of emotions and understanding neurological mechanisms

 

Practice :

  • Training on how to provoke emotions
  • Visualization of external emotional signs
  • Reactions to evocative videos

DAY 2 : Detecting then mastering – managing your own emotions according to Goleman’s work

  • Tools for observing yourself and others pragmatically
  • The process of mastering and managing emotions
  • The comfort, stress and overflow zone

 

Practice :

  • Role-playing and videos

DAY 3 : Managing stress and crisis situations

  • Determining your comfort zone and limits
  • How to evolve in the learning – stress zone
  • How to anticipate blocking emotions
  • Functioning of the stress mechanism and objective behaviors
  • How to identify and regulate the zones in your interlocutor, and how to adapt your behavior and make it proactive

 

Practice :

  • Role-playing and videos

DAY 4 : Work on Darwin’s 6 emotions

  • Identification of joy, surprise, fear, sadness, anger and disgust
  • What are the differences between emotions and feelings ?
  • Questioning the influence of cultures on the expression of emotions
  • More in-depth approach to emotion detection and miming
  • Provoking an emotion : process, limits and consequences

 

Practice :

  • Role-playing and videos